TSSnapSend is a standalone Windows Application designed to take Screen shots of a user's Windows desktop, embed the image with user details, and then send the screen Shot as an attachment directly to an allocated email address via SMTP. This program is design to run in the background of user's session using specified hotkeys to capture the current state of the screen. This utility was written for the purpose of allowing administrators or help desk operators to quickly and easily gather information from a user session when required. In the event of a error message appearing on a user's screen, for example, the user can just press CTRL+ALT+D and confirm that they wish to send the captured image to the specified email address. The image is then embedded with the time, date, username, servername, and where Terminal Services or Citrix is used, the client machine name and client IP address is also included within the image at the top left corner. When placed in the Startup folder of a user's profile, or in the registry at HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run, TSSNAPSEND simply remains in the user's session as a TSR (Terminate and Stay Resident) application, until called by the use of specific hotkey combinations. Usage: ====== TSSNAPSEND.EXE Requirements: ============= - TSSNAPSEND.EXE should be placed in a folder on the system that has everyone read and execute rights. - The program should launch at the begining of a user session. This is best achieved by placing an entry in the registry at: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run Keyname: TSSnapSend TYPE: REG_EXPANDSZ: %myproglocation%\TSSNAPSEND.EXE - TSSNAPSEND requires access to an SMTP server for sending emails. Ensure the SMTP server allows the sending of emails from the specific machine IP address or hostname. TSSNAPSEND does not use user authentication for STMP access. - Once the program is loaded, SMTP server settings are set by the use of the hotkey CTRL+ALT+PLUS which launches the settings control box. These settings are saved to the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Ctrl-Alt-Del\TSSNAPSEND This is a machine registry setting that applies to all users of that machine. HotKeys: ======== - CTRL+ALT+Q - Quit TSSNAPSEND. - CTRL+ALT+D - Capture Screen and send attachment via email - CTRL+ALT+PLUS (Plus symbol) - Set SMTP Server settings - only required once per machine. Although written for Terminal Server and Citrix environments, this application will function on non-TS/Citrix workstations and servers. This application has been tested on the following platforms: Windows 2008 Server including RDS/ Citrix XenApp Windows 2003 Server including RDS/ Citrix XenApp Windows 2000 Server including RDS/ Citrix PS Windows XP Professional Windows 7 Professional This utility is FREEWARE and was written by Warren Simondson of Ctrl-Alt-Del IT Consultancy, Australia. www.ctrl-alt-del.com.au The freeware version is offered AS IS. Ctrl-Alt-Del IT Consultancy has made every effort possible to ensure that TSSNAPSEND is free of any bugs or errors, however in no way is TSSNAPSEND to be considered error or bug free. You assume all responsibility for any damages or lost data that may result from any errors or bugs in TSSNAPSEND. IN NO EVENT WILL CTRL-ALT-DEL IT CONSULTANCY BE LIABLE TO YOU FOR ANY GENERAL,SPECIAL, INDIRECT, CONSEQUENTIAL,INCIDENTAL OR OTHER DAMAGES ARISING OUT OF THIS PRODUCT.