- TSLoadbal does not list any servers in the options window.
- TS command line utilities return the error: *** Could not locate domain as specified. Search failed ***.
- On the server or PC that is displaying these symptoms, go to a command prompt and type IPCONFIG /ALL and press enter.

In the screen output do you see a line saying:

NetBIOS over Tcpip. . . . . . . . : Disabled

If so then this is the problem. The section in the CAD Utilities that enumerates the servers against the domains requires NETBIOS, and if this message is listed under IPCONFIG /ALL then netbios has been turned off.

To check it and turn it back on, do the following:

To enable NetBT manually:

• Go to control panel, Network Connections.
• In the Network Connections window, you'll see an object for each network card on your system. Right-click the network card for which you want to enable NetBT, then choose Properties.
• On the Properties page, double-click the Internet Protocol (TCP/IP) object, then click Advanced on the Internet Protocol (TCP/IP) Properties page.
• Click the WINS tab, then click the Enable NetBIOS over TCP/IP radio button or the DEFAULT: option provided that DHCP is not cancelling out NETBT. Check the Enable LMHOSTS lookup check box, then click OK until you've closed the pages.
• To verify that you've enabled NetBT, you can type IPCONFIG /ALL again on a command line. You'll no longer see a line confirming that NetBT is disabled. . . .

Now test the application again.

- Other Errors.
- Some CAD Utils require particular permissions to function currectly. If a utility fails for any reason, check the following permissions are set on each Terminal Server in the farm:

• Select the user or group who will run the utility. In this example it will be MYDOMAIN\USER1. This user only has "Domain Users" rights with the Active directory structure.
• On EACH Citrix/ Terminal Server, go to START-->CONTROL PANEL-->ADMINISTRATIVE TOOLS-->TERMINAL SERVICES CONFIGURATION
• The Terminal Services Console will open. Select the CONNECTIONS folder on the left hand side of the window.
• On the right hand side there will be a list of protocols used by the server for remote computing. If you have Citrix installed you will see ICA-TCP and RDP-TCP, and if you just have TS you will see RDP-TCP. If using Citrix, you must modify both protocols. In this example we will modify just the RDP-TCP protocol to enable the use to have permissions to logoff users, but the process is identical for ICA-TCP.
• Right click on the RDP-TCP protocol and select PROPERTIES.
• Select the PERMISSIONS TAB.
• Look for the Username or the group the user belongs to in the list under GROUPS OR USERNAMES. If the user or the group the user belongs to is not in the list then add the user or group. In this example we will add MYDOMAIN\USER1 to the list. 8. Once the user is added to the list, they will automatically be given GUEST ACCESS in the permission section. This is not enough permissions to complete the task.
• Still on the PERMISSIONS TAB, select the user (in this case MYDOMAIN\USER1) and click ADVANCED at the bottom of the window.
• A new window will appear, and the list of users will exist in the permissions tab of the new window.
• Select the user (MYDOMAIN\USER1) and press EDIT.
• In the list of permissions, ensure QUERY, LOGON, LOGOFF, CONNECT AND MESSAGE are ALLOWED. Message is only required if the user will message other users of a shutdown or logoff.
• Press OK, OK, and OK until the window goes back to the original.

Now test the application again.

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